Rakesh Sharma Criou um novo artigo
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Why Contact Centers Are Losing Agents in 2025 – And How GCCs Can Turn the Tide | #gcc

Why Contact Centers Are Losing Agents in 2025 – And How GCCs Can Turn the Tide

Why Contact Centers Are Losing Agents in 2025 – And How GCCs Can Turn the Tide

Discover how AI is driving agent attrition in 2025 contact centers (up to 60% turnover) and why Global Capability Centers (GCCs) are the fix. Datamatics shares strategies to retain talent & boost CX.